What is BPM?

BPM is a way of analyzing and then controlling the processes that are present in an organization, which make up the core of its business. It covers how we study, identify, optimize, and monitor business processes to ensure they run smoothly and can be improved over time.

Why BPM?

Task Management

Manage your mission-critical processes to eliminate spreadsheets, emails and busywork.


Eliminate paper forms and manual approvals for a more streamlined process.

Reporting & Analytics

Optimize operations by identifying inefficiencies and taking advantage of hidden opportunities.

Task Management

  • Empower business users by giving them the ability to design processes and workflows with an intuitive drag-and-drop interface.

  • Process forms quickly by automating submission, routing, and review.

  • Enable simultaneous review and approval by routing documents or electronic forms to multiple users.

  • Ensure tasks are completed on time with automatic recurring notification emails.

  • Automatically re-assign tasks or escalate to a manager if necessary.



  • Capture data from any mobile device while out in the field.

  • Eliminate process bottlenecks by using your mobile device to review, approve and sign documents.

  • Replace paper forms with easy-to-design dynamic web forms that can be embedded on intranets or public websites.

  • Track exactly how long it takes to process each form and identify any bottlenecks in the process.

  • Choose from a wide range of prebuilt forms and process diagrams for a variety of common business processes.

Reporting & Analytics

  • Track document progress and see who is working on each document.

  • Automatically send notifications when documents are created, edited or deleted.

  • Use configurable, easy-to-use reports to measure process success.

  • Evaluate employee workloads using dashboards and visualizations.


Accelerate operations and maximize agility

Creatio is an agile platform for business process automation & CRM. It offers an intelligent business process management and low-code/no-code platform with out-of-the-box solutions and templates, a sales automation software and multichannel marketing platform to orchestrate customer journeys.

Why Creatio?


Creatio (formerly bpm’online) was named a Leader in The Forrester Wave™ since 2016 for many fields, the latest of which was Digital Process Automation for Wide Deployments, Q1 2019.


Creatio (formerly bpm’online) named has been named a Leader in the Gartner’s Magic Quadrant 2019 for Sales Force Automation. It has also been a Challenger in multiple Magic Quadrants since 2016.

Nucleus Research

Nucleus Research consecutively positioned Creatio (formerly bpm’online) in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.


Leverage low-code technology and out-of-the-box solutions and templates to provide non-IT employees with the ability to build apps and processes they need.


Extensive integration capabilities, as well as sophisticated tools for identity and access control for swift integration of bpm’online into the ecosystem of any organization.

Marketing Platform

Use out-of-the-box processes for lead management and maintain a constant dialogue with your customers.

Sales Automation

Drive customer acquisition, development and retention. Take advantage of the ready-to-go sales processes that guide you through the most effective actions to make the most of your sales pipeline.

Service Management

Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from.


Ready-to-use apps, vertical solutions and templates to extend bpm'online platform and accelerate productivity.