What is IVR?

Interactive Voice Response (IVR) systems allow users to interactively communicate with computers through the telephone in order to access to a wide range of information, and a wide range of services. IVR systems have invaded most fields that highly depend on customer interactions. They are meant to provide an improved service and ensure customer satisfaction.

Why IVR?

Improve Efficiency

An IVR can answer a large volume of calls automatically without delay, eliminating the frustrating busy signals, resulting in better customer experience.

Cut Operational Costs

An IVR can reduce the staff needed during business hours by providing information to callers without the help of trained specialists, which in turn lowers the contact center's operating costs.

Extend Service Hours

An IVR can operate around–the–clock without human intervention, providing a menu of information and services based on times–of–the–day, days–of–the–week, and holiday schedules.

Enhance Customer Experience

  • Increase professionalism by using an IVR system to greet your customers in a very professional manner.

  • Route the caller to the right agent or department.

  • Create personalized message and prompts.

  • Increase first contact resolution.


Empower Agents to Perform at Their Best

  • Thrive with high call volumes.

  • Route customers to the most qualified agents, allowing them to resolve cases more quickly and assist more customers.

  • Never lose a high-value customer due to poor customer service or a slow answer time.



Apliman IVR enables callers to interactively communicate with a wide range of applications and is perfectly customizable to implement different value added services, game applications, directory services ...etc. Designed to truly improve IVR-based solutions, Apliman IVR offers the option of adding different gateways easily and quickly, at minimal time and effort.

Why Apliman?


Calls Per Busy Hour


Transactions Per Busy Hour