What is CM?

Correspondence management solutions by ISB helps you achieve an efficient paperless work environment. It provides tracking and control over the correspondence internal life cycle - integrating correspondence from a variety of resources including scanned letters, e-mails, faxes, and electronic documents - and manages them through automated processes to ensure proper handling of requests in a timely response.

Why CM?

Streamline Communications

Integrate different formats of internal and external correspondence: scanned letters, e-mails, faxes, and electronic documents.

Automate Processes

Automatically route documents to the right people at the right time, and stay up-to-date on documents' status and task progress.

Collaborate Securely

Ensure security via electronic signatures and granular access permissions, staying in-compliance with regulatory standards.

Communicate Effectively

  • Improve customer/citizen service by providing timely responses to inquiries.

  • Create correspondences from pre-defined templates and automatically generate cover pages.

  • Track documents easily with auto-generated barcode.

  • Track correspondence deliveries, and automatically generate delivery notes.


Enhance Organizational Efficiency

  • Reduce costs of storage, reducing paper usage and consolidating communications.

  • Meet legal and compliance obligations by centralizing the management and archiving of all correspondence.

  • Boost employee performance and reduce time spent on processing and responding to incoming correspondences.

  • Monitor performance through detailed reports, dashboards and KPIs.

Executive Touch

Be Productive Anywhere
with Executive Touch

Executive Touch brings correspondence management system capabilities to your iOS device. It helps executives and higher management users stay updated on processes and take action on-the-go.

Why Executive Touch?

Easy Access

Easily review and approve documents in a private workspace that shows all items requiring action or review.


Safeguard your sensitive data with fingerprint login and control which devices are allowed access.

Task Management

Easily assign tasks and kick-start business processes while staying informed about their progress.

Mobile Capture

Capture documents using your device’s camera, with ability to edit and refine images. Attach files and document from your device’s storage.

Powerful Search

Find a document by scanning its barcode with your camera, or by selecting from a wide range of filters.

Productivity Tools

Leverage your touch-screen to apply hand signature. Record and attach voice notes.